FELTShine legal information
Cancellations and refunds
This draft explains the self-service rules applied by FELTShine. The booking page shows the selected detailer's notice period before payment.
Draft version: 28 September 2026
Your service contract
The selected detailer supplies the vehicle-detailing service and receives the booking payment through its connected Stripe account. FELTShine provides the booking and payment technology and does not charge the customer a booking fee.
Notice period
Each detailer chooses a cancellation-notice period. FELTShine displays that period before payment and records it with the booking. The secure management link in the booking email shows the exact self-service deadline.
Rescheduling
Before the displayed deadline, a customer can use the secure management link to choose an eligible replacement time. The original appointment remains in place until the new time is confirmed. After the deadline, online rescheduling closes and the customer must contact the detailer.
Cancellation before the deadline
When the customer cancels through the secure management link before the displayed deadline, FELTShine requests a full refund from the same connected Stripe account that received the payment. The booking shows the refund as pending until Stripe confirms the outcome.
Cancellation after the deadline
The customer may still cancel an eligible booking through the management link, but the platform does not automatically request a refund after the deadline. The customer should contact the detailer if exceptional circumstances apply. The detailer remains responsible for any refund required by law or agreed with the customer.
Detailer cancellations and service problems
If the detailer cannot provide the booked service, the customer should contact the detailer about an alternative appointment or refund. Nothing in this policy limits a customer's right to a remedy where a paid service is not supplied or does not meet mandatory legal standards.
Refund timing
FELTShine reports a refund as completed only after Stripe confirms it. A bank or card provider may take additional time to display returned funds. If a refund is pending or fails, the detailer and FELTShine support can review the recorded status without asking the customer to pay again.
Statutory rights
This self-service policy does not remove cancellation, refund or service remedies that apply under Irish or EU law. Those rights can depend on the circumstances, including when a service was ordered, when performance begins and whether the customer expressly asked for early performance. Where a mandatory right gives a better outcome, that right prevails.
How to get help
Use the detailer's contact information shown in the booking-management page for a service or scheduling issue. For a platform or payment-status issue, email adim@feltshine.com and include the booking reference. Never email full card details.